Help & Support
Tri-Train is built and run by one person. If something doesn't work or a question stays open, write directly — you'll get a personal reply, usually within a few days.
Contact
Email is the quickest way. Pick what it's about and the subject line is filled in for you.
What goes into a bug report
To reproduce a problem, it helps to know:
- What you did and what happened instead
- Which page, with the date and rough time
- Device and browser, e.g. “iPhone, Safari” or “Windows, Chrome”
- A screenshot if an error message is visible
- For Garmin or Strava: which activity is affected (date and sport)
Never send your password — you will never be asked for it.
Guides
Step by step, with screenshots (in German):
Frequently asked questions
Does Tri-Train cost anything?
Signing up is free. The calculators work without an account at all.
How do I connect Garmin or Strava?
After logging in, go to Settings → Integrations. Sign in to the service there and allow access. You can disconnect it in the same place at any time.
My Garmin activity is missing. What now?
Garmin has no instant notification — new sessions arrive once a day, overnight. If you don't want to wait, go to Settings → Integrations and press “Fetch now” under Garmin.
My Strava activity is missing. What now?
Strava usually reports new activities within a few minutes, and a background sync catches up every few hours. If a session is still missing after that, check under Settings → Integrations that Strava is still connected, and otherwise write to me with the date and sport.
Can I send workouts to my watch?
Yes, to Garmin watches: run, bike and swim sessions arrive in your Garmin calendar as structured workouts with intervals and target zones. Strength and other sessions cannot be transferred.
I forgot my password.
Resetting by link is currently not enabled. Write to me from the email address you signed up with and I'll help. If you sign in with Google, you don't have a separate Tri-Train password.
Where is my data stored?
The application and database run on self-operated infrastructure in Switzerland. Your data is not sold and not used for advertising. Everything else, including your right to access and correction, is in the privacy policy.
How do I delete my account?
Under Settings → General → “Delete account”. You confirm by typing “DELETE”. All activities, workouts, races, journals, metrics, integrations and uploaded files are removed permanently.
How do I switch the language?
With the “EN | DE” switch at the top right, or under Settings → General.
Does Tri-Train replace a coach or medical advice?
No. Plans, metrics and AI analyses are models and aids. With pain, illness or health questions, the decision belongs with a professional.
Found a security issue?
Please don't post it publicly — report it by email. I'll confirm receipt and get back to you once it's fixed.